Received an electrical defect notice from Ausgrid? Metric Power can inspect the issue, carry out the required Level 2 electrical repairs and help coordinate the process to have the defect cleared.
An electrical defect notice means Ausgrid has identified an issue with the electrical installation or service installation at your property that does not meet the required safety or network standards.
Common reasons for a defect notice include faulty or deteriorated wiring, incorrectly completed alterations or additions, damaged electrical equipment, unsafe overhead services, or trees and branches creating a hazard around electrical wires.
The notice should identify the defect and provide information about the action required and the timeframe for rectification. Ausgrid states that defects that are not repaired within 21 days after notification may result in the electricity supply being disconnected until the required repairs are completed. Some notices may specify a different timeframe.
Defect notices should not be ignored. Depending on the defect and the timeframe stated on your notice, failing to have the issue rectified can put your electricity supply at risk of disconnection.
Provide Metric Power with a copy of the Ausgrid notice, along with your property details. The notice helps us understand what Ausgrid has identified and what needs to be addressed.
If you are unsure what the notice means, we can help explain the electrical work involved and determine whether a site inspection is required.
Our Level 2 electricians can attend the property to inspect the reported defect and assess the condition of the relevant electrical equipment or service.
The inspection allows us to determine what work is required to rectify the issue, whether additional faults need to be addressed and whether access or network disconnection arrangements will be required.
Once we understand the defect, we can explain the repair requirements and provide a quote for the work.
The cost and scope can vary considerably depending on the type of defect, the condition of the existing installation, access to the equipment and whether components need to be repaired, replaced or upgraded.
Our licensed Level 2 electricians carry out the required repairs in accordance with the applicable electrical and network requirements.
Depending on the defect, this may involve repairs to overhead or underground services, private power poles, points of attachment, service equipment, wiring or other electrical infrastructure.
Work involving electrical connections to the Ausgrid network must be completed by an appropriately licensed electrical contractor or Accredited Service Provider. If the original contractor cannot carry out the work, Ausgrid advises customers to engage a licensed ASP Level 2 provider for defect rectification.
Metric Power is an Ausgrid-accredited Level 2 service provider and can assist with relevant Level 2 defect rectification work.
It can. Ausgrid states that defects not repaired within the required timeframe may result in electricity supply being disconnected until the necessary repairs are completed. Disconnection is described by Ausgrid as a last resort.
This depends on the type and severity of the defect, the condition of the existing installation, the work required and whether parts, access or network arrangements are needed. We can provide a clearer timeframe after assessing the notice and inspecting the property.
The required completion and compliance information is submitted or provided to Ausgrid, where applicable, and the installation can be made available for any required reinspection. The defect can then be cleared once Ausgrid is satisfied that the issue has been rectified.
If you are a tenant and receive a defect notification, Ausgrid advises forwarding the notice to the property owner or landlord and following up until the matter is resolved.
Timeframes vary depending on the defect. A straightforward repair can often be completed quickly, while more involved work (replacing equipment, or coordinating network disconnection and reconnection) takes longer. Ausgrid generally requires defects to be rectified within 21 days of notification, though extensions may be possible depending on severity. We can give you a clearer timeframe once we’ve inspected the defect.
We’ll need safe access to the areas identified in your notice – this might include the switchboard, a private power pole, overhead or underground service lines, the point of attachment, or other electrical equipment on the property. If vegetation, structures, locked gates or similar are in the way, these may need to be cleared before we can inspect or complete the work.
Your notice will indicate this. If it’s a major safety defect it will be flagged for immediate action, often requiring the affected part of the installation to be isolated or disconnected until it’s made safe. Standard defects come with a rectification deadline stated on the notice, usually 21 days. Either way, it’s worth having the notice assessed by a professional – Ausgrid treats disconnection as a last resort, but supply can be cut off if a defect isn’t rectified in time. If your notice relates to an urgent safety issue, contact us as soon as possible.
Defect notices can be hard to interpret if you’re not familiar with electrical and network requirements, and getting it wrong on severity or scope isn’t something to risk. Metric Power is an Ausgrid-accredited Level 2 service provider, authorised to carry out the work needed to resolve a defect at the network connection, so there’s no middleman involved.
We assess and address the range of infrastructure defect notices typically cover, including overhead and underground lines, electric meters, private poles and connections to the main power supply, and support you from inspection through to close-out, so you’re not left interpreting the notice or coordinating the repair yourself.
Don't leave the notice until the deadline is approaching. Send Metric Power a copy of your defect notice and we can assess what is required, arrange an inspection and provide a quote for the rectification work.
