Emergency Level 2 electrical services

When an electrical fault leaves your home or property without power, you need a Level 2 electrician who can respond quickly and deal with the problem safely. Metric Power provides 24/7 emergency electrical services, with a target response time of 90 minutes for urgent call-outs.

Servicing Newcastle, Lake Macquarie, Central Coast and the Hunter

When should you call an emergency electrician?

Call Metric Power if you have an urgent electrical problem that may involve the property's connection to the electricity network or electrical infrastructure outside the normal household electrical system. This can include:

Do not attempt to repair damaged electrical infrastructure yourself. Keep clear of damaged lines and equipment and contact a qualified electrician.

Emergency services we can assist with

Make safe electrical work

If an electrical fault has created an immediate safety concern, the first priority is securing the property and affected equipment. Metric Power can attend to assess the situation and carry out make-safe work where required, helping prevent further risk while the permanent repair is determined.

Make safe electrical work

Private power pole emergencies

Private power poles are the responsibility of the property owner and can become an urgent issue when they are damaged, leaning, deteriorated or otherwise unsafe. Where a damaged private pole requires replacement, our team can assess the condition and determine the appropriate course of action.

Private power pole emergencies

Blown barge fuses

A blown barge fuse can interrupt the electrical supply to a property and may require Level 2 electrical work to rectify. Metric Power can investigate the cause of the fault and carry out the required repair or replacement where appropriate. Our existing electrical defect guidance specifically identifies replacement of faulty barge fuses as one of the Level 2 repairs we undertake.

Blown barge fuses

Temporary power and generator setup

Some electrical emergencies cannot be permanently repaired during the initial visit. Where appropriate, Metric Power can assist with temporary power and generator setup to help maintain a usable power supply while permanent works are organised. This can be particularly useful for properties where an electrical fault has caused an extended interruption to power.

Temporary power and generator setup

Emergency overhead and underground electrical repairs

Damage to overhead or underground service infrastructure can affect the connection between a property and the electricity network. Metric Power's Level 2 services include repairs and installation of overhead and underground lines, as well as disconnection and reconnection work associated with the main power supply.

Emergency overhead and underground electrical repairs

What Makes Our Emergency Response Different?

Electrical emergencies don’t wait for business hours, and finding a Level 2 provider who can respond quickly isn’t always straightforward. Metric Power offers 24/7 emergency service with a 90-minute target response time, so you’re not left waiting when an urgent fault occurs. As an Ausgrid-accredited Level 2 Accredited Service Provider, we’re authorised to carry out the network connection work an emergency often involves.

We explain the required work and provide upfront pricing before proceeding, so you know what’s involved before we start. Our emergency capability also includes access to equipment like EWP trucks, temporary power and generator setups, so we can respond to a wider range of electrical infrastructure problems.

Get help now

A power outage, damaged private pole or electrical fault can quickly become a safety and property-management issue. Metric Power offers 24/7 emergency assistance with a 90-minute target response, and the Level 2 capability to handle a range of electrical supply and infrastructure faults.